FAQ

FAQ topics

  1. What is Uncanny Garage?

    Uncanny Garage is the teamwork of Will Fourrez and Ben Maillet. We aim at creating original and stimulating toy-related projects in order to share them with the world. Our approach is to balance quality, innovation and vision to produce items that truly resonate with collectors and enthusiasts.

  1. What are Current Preorders?

    Preorders are our way of maintaining a release flow consistant with our production output. Numbers will often be limited but that is until the next batch, unless the items are one-time only but then it will be specified.

  1. How preorders work

    Preorders are opened for a certain quantity or a certain time. During that time, you may order the item until the stock runs out. Payment is to be made upfront and items are shipped once ready. A schedule is announced on the product page and updates may happen, moving the shipping date either earlier or later. We will always do our best to be as accurate as possible.

  1. What does Available Now mean?

    Available Now are in-stock items.These will ship within a week of ordering them.

  1. How are preorder and in-stock products handled if ordered together?

    We encourage you to separate orders for preorder items an in-stock items but if you decide to order them together, they will only ship together at a later date, when the preorder item is ready.

  1. Where do you ship?

    Shipping is currently limited to the following countries: France, Spain, Italy, Portugal, Germany, Belgium, Luxembourg, Netherlands and Poland and only through the Mondial Relay/InPost network. International shipping and to-door delivery should be available soon. So stay tuned for further announcements.

  1. How long does shipping take?

    Shipments are done weekly and delivery time is subject to forwarders shipping times.

  1. Will I have to pay customs duties or taxes?

    International shipments are subjects to custom duties that are to be paid by the customer.

  1. Can I cancel or modify my order?

    All sales are final. No return or refund. You may contact us if you moved and need your order shipped someplace else. In that case, shipping fees may have to be recalculated.

  1. How can I contact you about an order or a product?

    You may contact us through the contact form or our email : contact « at »uncannygarage.com